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Customer Service FAQ
  • We want your experience at Little Tikes to be as easy and enjoyable as possible. If you need to contact us, please select the option that best fits your inquiry. To best serve you, you may get a quicker response by using our email options indicated below. Thanks for choosing Little Tikes!

  • Order Replacement Parts

    Are you in need of a replacement part for your Little Tikes toy? Click here to browse for replacement parts by category or key word.

    * All replacement part sales are final (No returns on parts orders)

    Replacement parts purchased on can only be shipped to the US and Canada.

  • Shipping & Handling

    Shipping rates are calculated based on the value of the order subtotal. Shipping rates vary based on the shipping destination. Click here for more information on our shipping rates.

    * Certain oversize items will incur an additional fee and will be noted on the product detail.

    * Priority and Express shipping will incur an additional fee.

    * Items purchased in multiple quantities may incur additional fees.

    Many larger items ship by Truck delivery. The freight company will contact you in advance to schedule a delivery date and time. Someone must be present at the time of delivery and a signature will be required. Please note that the drivers are contracted to deliver to the end of the truck only. You will be responsible for unloading the truck. Drivers do not provide inside delivery (over the threshold) as part of their service. For this reason, especially for oversized items, we recommend that you have help available to unload and move the item to its final location.

    Free Shipping

    Any Free shipping promotions are only applicable for delivery within the contiguous 48 United States.

    Local Pick up

    If you live within 100 miles of our Little Tikes facility in Hudson, OH you can choose local pick during check out for your order. You will receive an email confirmation once your order is ready to be picked up.

    This process generally takes 2-3 buisness days. Orders are not processed on weekends or holidays.

    Price matching Policy does not match prices with any of our online competitors or retail partners.

  • Cancellation Policy

    Registered users on can cancel their order within one hour from placing the order. Once this window has expired, orders cannot be cancelled. We must process orders quickly in order to ensure a timely delivery. We apologize in advance that your order cannot be cancelled after the one hour window.

    Registered users can log in to the My Account page to cancel their order. Orders placed by Guest checkout cannot be cancelled.

    You will receive an email confirmation that your order has been cancelled. Please note that there is a hold on the funds associated with the order that will drop off after the cancellation. Some credit card companies may hold the funds for up to 5 business days.

  • Returns Policy Details

    Return Policy - Number Of Days From Purchase
    Returns from and Canada will only be accepted for 30 days from purchase date. Returned items must be new, unassembled, and unused in their original packaging. Returns from and Canada will only be accepted for 30 days from purchase date. Returned items must be new, unassembled, and unused in their original packaging.

    Return Policy - Details
    The customer order number must be included on the return shipping label.

    Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Customer is responsible for any return shipping charges. Shipping charges for both delivery and returns are not refundable, this includes item(s) purchased on Free Shipping offers and or on item(s) where a delivery is refused. Returned deliveries will be charged 20% restocking fee on the item(s) purchase price. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase. All sales are final on clearance items. *Please note: All refused truck or parcel orders have shipping charges that are the responsibility of the consumer.

    Return Address:
    The Little Tikes Company
    Order Number (put your order number here)
    2180 Barlow Rd.
    Hudson, OH 44236

    Contact us by Email using our Online Form to request a Return Authorization number. Please be sure to include your original order number.

    Or Call 1-866-642-7586. 8a.m. – 5.p.m. EST M-F Closed Holidays.

    Bundle Return Policy
    Bundle purchases can be returned in accordance with our standard return policy listed above. If you are unsatisfied with an individual item you purchased as part of a bundle deal, you may also return that item separately.

    Please note: In many bundle packages, a discounted price has been applied to each item in the package. You will only be refunded the discounted price of each bundle item you return.

    Returns From Other Retailers
    We do not accept returns of Little Tikes products purchased from other retailers.

    Replacement Parts Orders
    All replacement part order sales are final. (No returns on parts orders)

    Return Address
    The Little Tikes Company
    RA (Put your RA Number here)
    2180 Barlow Road
    Hudson, OH 44236

    Securing Your Shipment
    Please be sure to use a secure shipping method to send the item so that it can be tracked. Little Tikes is not responsible for items lost during shipping, and cannot process your return until the item is received.

    *These policies are only valid with direct sales from the Little Tikes Company. Little Tikes Direct does not accept returns of products from other retailers.

  • Update Email Profile

    Have a new email address? Login to the My Account section of the site to update this data.

  • My Cart

    Click here to view the current items in your shopping cart.

    *Shopping cart values may not reflect charges such as tax or expedited freight charges. These values are calculated during checkout, when shipping address and shipping options are confirmed.

  • My Account

    Login to the My Account section of the site to view order history and status as well as add/edit billing and shipping addresses.

    Registered members may receive special benefits including exclusive discounts, exciting product information, and other news and updates.

  • Check Order Status

    Want to check on a recent order or view past orders you've placed? Login to the My Account section of the site to view your order history and to check on the status of your recent order.

    Contact Us By Email using our Online Form

    Or Call us at 1-866-642-7586 8am- 5pm EST Monday through Friday –closed Holidays

    Please have your order number ready.

    • To place a new order by phone

    • Call us 8 a.m. - 5 p.m. EST Monday through Friday at 1-866-855-4650

    • If you are school or school district we do accept business checks and purchase orders from public school districts.
    If you prefer to mail in your order using our order form and pay by business check or money order please send a copy of your tax exempt certificate with your order (where applicable) If you have questions regarding placing an order and paying with a business check or purchase order, please call 1-800-321-4424 Option 1 then press 4. 8am- 5pm EST M-F Closed Holidays.

    Please note: Every state has its own requirements for public childcare facilities. It is up to the purchaser to know the laws in that state. Please check with your local licensing agent for details.

    Do you have a billing questions about your order?

    Contact Us By Email using our Online Form

    Call us toll free at 1-800-321-4424 Option 1 press 2.

    Please have your order number ready

    8-5pm EST M-F Closed Holidays

    If you placed an order and your organization is tax exempt, please fax your tax exempt certificate (please include your order number) to 330-650-3403 and we will credit the sales tax from your order once the order ships.

  • Contact Us

    Are you in need of a replacement part, have warranty questions, or need to contact us about your Little Tikes product (s)?

    Contact Us By Email Using Our Online Form (Preferred Method): Little Tikes Consumer Service

    Call us Toll-Free at 1-800-321-0183.
    8 a.m. - 8 p.m. EST Monday through Friday.
    9a.m. – 2p.m. EST Saturday.
    You can also write to:
    Consumer Service
    The Little Tikes Company
    2180 Barlow Road
    Hudson OH 44236

    Some replacement parts may be available for purchase after the warranty expires. You can shop for available replacement parts here. All replacement part sales are final. (No returns on parts orders)

    *The warranty period is three months for daycare or commercial purchasers.

    If you questions regarding your Lalaloopsy, Bratz, Mooshka, Novi Stars, Moxie Girlz dolls that you purchased or are missing a part for your doll or is defective due to manufacturing please contact our MGA Entertainment Customer Service group at:

    Contact Us By Email Using Our Online Form (Preferred Method): MGAE Consumer Service

    Call us at 1-800-222-4685
    7 a.m. - 11 p.m. CST M-F
    8 a.m. - 11 p.m. CST Saturday
    Write us at:
    MGA Entertainment, Inc.
    Attn: Customer Service
    16300 Roscoe Blvd.
    Suite 150
    Van Nuys, CA 91406

  • Warranty

    The Little Tikes Company makes fun, high quality toys. We warrant to the original purchaser that this product is free of defects in materials or workmanship for one year * from the date of purchase (dated sales receipt is required for proof of purchase).

    At the sole election of The Little Tikes Company, the only remedies available under this warranty will be either replacement of the defective part or product replacement.

    This warranty is valid only if the product has been assembled and maintained per the instructions. This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.

    U.S.A and Canada: For warranty service or replacement part information, please visit our website at,

    Wet and Dry Inflatable Bouncers Warranty:
    We warrant to the original purchaser that the fabric in this product is free of defects in materials or workmanship for 90 days from the date of purchase, and the blower is free of defects in material or workmanship for one year from the date of purchase (dated sales receipt is required for proof of purchase) Outside U.S.A and Canada: Contact place of purchase for warranty service.

    This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  • Recalls

    Click here to view detailed information about product recalls.

  • Product Registration

    Click here to register your Little Tikes toy online.

  • Download Instructions

    Lost your instruction manual? Find product instruction sheets here.

  • Video Assembly Instructions

    Many of our toys have video instructions available to assist with the assembly process. Click here to view assembly instructions.

  • FAQs

    Have a question? Visit the Little Tikes FAQs page to find answers to the most common questions that our visitors ask.