There are two reasons why you might have trouble paying your invoice with your debit or credit card. The first, and easier to diagnose, reason is that you do not have sufficient funds available to cover the transaction. The second, and potentially most frustrating, reason is that the billing address which you enter into our website does not match the billing address on file with your bank.
When you attempt to authorize a payment through our website, it sends a request to a merchant gateway with the dollar amount and your billing information. The gateway sends billing data to your bank, requesting an Address Verification System (AVS) check. This is a fraud prevention measure.
Your bank performs the AVS check and either moves the money to authorize the funds or tells the gateway that the AVS check failed. This AVS check is done by your bank.
If you have trouble getting your card to "go through," confirm that the address on file with us matches the address to which your credit card statement is mailed. Some banks want the address to which the physical cards were mailed and not the address to which the statements are mailed.
Here is a common problem: Your cards were mailed to 123 Main Street, Anytown, MO 63301 but you have since moved and now live at 456 Washington Avenue, Othertown, IL 60601. Unless you update your records with your bank, you may need to use the Anytown address when submitting your billing data; the Othertown address may not work due to an AVS mismatch.
Post office box addresses can cause problems, too. Due to an incompatibility between merchant gateways and some banks, addresses like "PO Box 123" may not match, even when you enter them correctly into our system. If you are sure that your bank has a PO box address on file and your card is still being declined, try updating your address within our customer portal so that the number comes first. E.g., try "123 PO Box" instead of "PO Box 123".
We do understand how frustrating AVS mismatch problems can be and wish that there was anything that we could do to help. Unfortunately, the AVS system is completely out of our hands. The test is performed by your bank, not our software. We cannot override it, even if you telephone us and give us your credit card number on the phone.
If you cannot get your card to "go through," try a different card or a different payment method.
We apologize for this inconvenience and hope you understand that, to deter theft, we cannot accept a credit card or debit card if the AVS check fails.
There is a one hour window to cancel an order once it has been submitted.Directions: Go to the “order status” page and enter your order number and billing zip code. If the cancellation box appears, the order can be cancelled; otherwise the order cannot be canceled. Please note that there is a hold on the funds associated with the order that will drop off in a couple of days after the cancellation.
If your one hour window has passed, your order cannot be cancelled. We must process orders quickly in order to ensure a timely delivery.
LittleTikes.com does not match prices with any of our online competitors or retail partners.
A Note of Confidence from Little Tikes and MGA Little Tikes is confident that the testing procedures we have and have had in place throughout our organization supports our commitment to ensure that only high quality, safe products, meeting all legal requirements are released to retail for purchase. Little Tikes utilizes reputable third party testing laboratories to ensure that proper checks and balances are in place, and test reports are carefully reviewed by trained and highly qualified professionals. Little Tikes products have tested and retested safe for lead and other heavy metals. Absolutely NO safety issues whatsoever have been brought to our attention by any of the testers and/or labs. Our consumer’s health and welfare is very important, Little Tikes strives toward higher than required standards to ensure that we not only meet the acceptable limits of compliance, but more often exceed them. Little Tikes tests every product to ensure 100% compliance with the entire Consumer Product Safety Information Act (CPSIA) including phthalates and lead content in both surface coatings as well as structureLittle Tikes wants to clearly communicate the country of origin of our products to our consumers. We understand that you want to make informed purchasing decisions. We are proud to say that over 70% of Little Tikes products are made in the U.S.A. at our Ohio facility, and all Little Tikes products are subject to rigorous testing standards at each stage of production, which meet and often exceed Federal guidelines.
To help you understand our labeling, which we use on our retail packaging and on our website, we have put together the product label key below.
We certify that toys manufactured by Little Tikes meet the following standards as applicable in the countries to which our toys are shipped:
Any questions or Inquiries about Little Tikes products please call 1-800-321-0183 or email customer service.
We recommend cleaning our products with mild soap, hot water and a soft bristled brush. Please be advised that cleaning products other than mild dish or laundry soap may interact with and harm the plastic.
Exposure to extreme cold can be harmful to plastic. In colder weather our plastic can become less resilient. To help prevent cracking do not allow children to play on the products in temperatures below freezing (32 degrees Fahrenheit or 0 degrees Celsius). If you normally experience these temperatures in your area, if possible, you should consider storing your Little Tikes product in a warmer, more protected area, like a shed or garage to lengthen the life of the product.
Little Tikes plastic is fade-resistant, but not fade-proof. While we add fade inhibitors to our outdoor products that help slow down the effect of ultraviolet light, it isn't possible to prevent fading over the long term. Colors can start to fade over time, especially if the product is left in an area where it is exposed to direct sunlight most of the day. Fading does not affect the integrity of our products in any way.
Some clothing articles made of artificial fibers produce more static electricity than others. To minimize or eliminate static shock, take fabric softener sheets or make a solution of half fabric softener and half water in a spray bottle and wipe or spray the unit down. Remove any excess water with a paper towel. Repeat as necessary.
This is an environmental concern and we advise you to contact a local pest company. Be sure to advise them that you have a child's play product made of polyethylene plastic. This will aid them in determining the proper method to alleviate your particular situation.
It helps to clean our plastic products periodically with mild soap, hot water and a soft bristled brush. To minimize abuse, the product should be played with "as intended" and by children who fall within the age and weight recommendations specified on the product carton and/or assembly instructions. If the unit you have is assembled with capnuts, screws, or nuts and bolts, it is recommended you inspect them periodically, to ensure they are still tight and intact. In extreme conditions (below 32 degrees Fahrenheit), keep children from playing on the products as the plastic can become brittle and crack if weight is applied. Consider storing the products in a warmer location if at all possible.
Little Tikes uses a plastic called 'Polyethylene' in the manufacture of outdoor products with double-walled construction. Polyethylene is a porous plastic that may absorb water. If your product needs to be drained, turn it on its side and/or drill small holes on the bottom - 1" away from any seam - to allow the water to drain. Drilling these holes will help prevent water from collecting again and will not affect the integrity of the product.
No. Paint will not adhere to our polyethylene plastic and could damage the polymer structure that make up our toys.
The service life of our products can depend on many external factors, including environmental condition, the age, weight and number of children using the product, how and where the toy is stored, and how well the product is maintained.
BURGER KING® is currently running two different offers with a purchase of an Under 3 Kids Meal: - Receive $5.00 back on your next Little Tikes purchase totaling $30.00 or more. Proof of purchase (UPC and cash register receipt) and BURGER KING® certificate required. December 31, 2005 purchase date requirement extended. - Or, receive $5.00 (totaling $30 or more) or $10.00 (totaling $100 or more) off instantly on your online purchase at www.littlestikes.com. Codes found inside each Kids Meal polybag. July 1, 2006 purchase requirement extended.
Little Tikes does not currently issue coupons directly to consumers. The best way to locate special values on our products throughout the year would be to check your local newspaper ads, inserts, and in-store circulars created by your local Little Tikes retailer.
Currently our online store offers the same savings offered in our print catalog, as well as some special offers on overstock or discontinued items (check our Specials section). Special offers and discounts cannot be applied to previous purchases. No substitutions, please. Promotional or sale items are available while supplies last. We reserve the right to limit quantities.Promotional codes on our website are for whole products only and exclude parts orders, shipping and tax.
Little Tikes has gone environmentally friendly and is no longer printing a catalog. However, we do not want you to miss out on all of our new products, promotions and savings. Please sign up for our weekly e-flyers and e-mail promotions on our website home page.
We have a toll-free number for the United Kingdom. Please call the Consumer Service Center, 0800-521558.
You have not been double charged. We get numerous calls similar to this every day. Online banking consumer service can mislead their consumers into thinking they have been double charged, when in reality the consumer has just been credit authorized, possibly re-authorized, and then charged.
By law, we are not allowed to charge your credit card/Paypal account until after your order has shipped. We are only allowed to authorize your credit card/Paypal account for the dollars allowed on the order. Paypal is slightly different in that the initial authorization is only good for 3 days. If your Paypal order has not shipped within the first 3 days, we have to get another authorization to continue to hold the billing dollars. This is called a re-authorization.
You have not been double charged. We get numerous calls similar to this every day. Online banking consumer service can mislead their consumers into thinking they have been double charged, when in reality the consumer has just been credit authorized, possibly re-authorized, and then charged. By law, we are not allowed to charge your credit card/Paypal account until after your order has shipped. We are only allowed to authorize your credit card/Paypal account for the dollars allowed on the order. Paypal is slightly different in that the initial authorization is only good for 3 days. If your Paypal order has not shipped within the first 3 days, we have to get another authorization to continue to hold the billing dollars. This is called a re-authorization.
Little Tikes electrical and battery-operated musical instruments are licensed products. This means that they are made for Little Tikes by another company under a licensing agreement. Your instruments are made by Kid Station, and they handle all inquiries and parts requests relating to these products. Please contact Kid Station at 1-888-321-7191 for help with your request.
Little Tikes Products are offered at many of the national retailers, through our website or the free line at 1-800-866-4650. While at this time we do not have an outlet, all of our specials are available in the Special Offers section of the website.
Little Tikes makes no provisions for marketing used toys and has no program that offers trade value toward a new product.
Little Tikes toys are designed to meet certain standards. We do not offer products that fall short of these standards or that fail to meet our own high quality manufacturing objectives.
If your Little Tikes car bed is equipped with plastic hubcaps, then it is a discontinued product with no parts, hardware or hardware specification information available for it. Our modern car beds use large, circular, decal-type hubcaps instead of plastic ones. Parts and hardware from the modern car beds are not interchangable on discontinued models because of size and design differences.
Sorry, we do not have a parts catalog. Due to the ever-changing products we manufacture, it would be difficult to maintain an accurate printed parts listing.
We are sorry, but our availability is subject to change. Many new products are available only in 'limited supply' and can sell very fast. You may be able to order it on-line through our retail and on-line partners. Please check our 'where to buy' section for retailers in your area.
Little Tikes Hummers, Raptors, Junior Quads, and other battery-operated ride-on's are manufactrued by National Products under a licensing agreement with Little Tikes. National Products, which handles all parts requests and inquires for these ride-on's, can be reached at 1-877-743-3899. You can also email National Products at: npla@verizon.net.
Replacement parts for our products are only available through Little Tikes. A variety of replacement parts and accessories are available for purchase through this website. If you do not see the parts you need for your product, chances are the parts are no longer available.
NOTICE: To serve you better in the future, Little Tikes is upgrading our systems. Due to this process we are experiencing longer than normal fulfillment times.
All Little Tikes dollhouses and accessories were discontinued at the end of 1997. We no longer have these items in stock.
In some cases, replacement parts can be interchanged from one product to another to help refurbish a toy. Often times, parts are not interchangeable because there is no modern-day counterpart, or because we can't deviate from the original design for safety reasons.
Little Tikes generally forecasts replacement parts for toys for up to two years beyond the discontinuation date. However, the remaining parts availability period can vary greatly depending upon demand. Parts for discontinued products can sometimes be depleted earlier than projected. We apologize for any inconvenience this may cause.
Where can I find the big green tractor with pedals and cart?
The Little Tikes Garden Pedal Tractor has been out of production since 1995. We no longer make the product or stock parts for it. However, we invite you to visit our website or your local toy stores to see our selection of modern, innovative Ride-On products.
Today's toy industry is more competitive than ever. To be successful, retail stores must freshen their shelves and product mix with new toys that will stimulate sales. The same holds true for toy manufacturers. We must develop new toys on a regular basis to meet store and consumer demands. This, in turn, leads to the discontinuation of older products to make room for the manufacturing and inventorying of new products.
The Storybook Cottage Twin Bed with pink or yellow headboard has been retired for many years. We no longer have any parts, hardware or hardware specification information available for it. Parts and hardware from our current beds are also not interchangeable on retired models.
The 4505 Little Tikes Railroad has been retired for serveral years. We no longer have replacement batteries, parts or part specification information available for it.
Little Tikes warrants to the original purchaser that the fabric in this product is free of defects in materials or workmanship for 90 days from the date of purchase, and the blower is free of defects in materials or workmanship for one year* from the date of purchase (dated sales receipt is required for proof of purchase).*The warranty period is three (3) months from daycare or commercial purchasers.
The Little Tikes Company makes fun, high quality toys. We warrant to the original consumer purchaser that this product is free of defects in materials or workmanship for one year* from the date of purchase (sales receipt is required for proof of purchase), or we will replace defective parts. This warranty is valid only if the product has been assembled and maintained per the instructions. This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship. *The warranty period is three months for daycare or commercial purchasers. U.S.A. and Canada: For warranty service or replacement part information, please visit our website at www.littletikes.com, call 1-800-321-0183, or write to: Consumer Services, The Little Tikes Company, 2180 Barlow Rd., Hudson OH, 44236, U.S.A. Some replacement parts may be available for purchase after warranty expires -- contact us for details. Outside U.S.A. and Canada: Contact place of purchase for warranty service. This warranty can also be seen at Warranty section .
You can enter the current sweepstakes at the following location: http://www.littletikes.com/sweepstakes
As most companies who sell online do, Little Tikes authorizes your credit card for the amount of your order at the time of purchase. An authorization means that, while the money has not actually been paid to Little Tikes, your available credit is reduced by the amount of the authorization. Even though you have not been charged for that order your available credit is reduced by the amount of your order total.
The charge is normally completed in 3 to 5 days when your order ships. If your order does not ship within ten days the authorization will expire, and the "on-hold" amount will become available again.
We are sorry Little Tikes can not price match any of our online competitors or retail partners pricing.
Pricing, availability, shipping surcharges and product specifications featured on our website are subject to change without notification.
Not to worry, our parent company is MGA Entertainment and our charges are often reported on credit card statements as a charge from “MGA” (our parent company) and not “Little Tikes.”
Due to the size and weight of some items, our freight carrier requires liftgate and service beyond the curb.
We carry a large majority of products however certain products are only available for sale through our retailers.
Please call 1-800-321-4424 ext. 3024 to report any shipments that are incomplete (missing boxes) and/or damaged due to shipping. Please have your order number ready. When possible, please sign the truck shipment freight bill indicating the shortage or damage.
Please call our consumer service department 1-800-321-0183 to report any products that are missing parts or are defective due to manufacturing. M-F 8:00 a.m. - 8:00 p.m.ESTSaturday 9:00 a.m. - 2:00 p.m.EST
Item availability depends upon several factors such as manufacturing capacity and item popularity. As soon as an item becomes available, the website will be updated to allow the item to be purchased online. Be sure to click on the notify me button and we will send you an email as soon as that item is back in stock. It is possible that items that are out-of-stock on LittleTikes.com may be available at one of our retail partners.
Please see our Return Policy for details
YES! Look for the "Add to Cart" symbol while browsing through our products. That symbol means that product is available directly from us. You can also buy directly from our online catalog.
Currently we ship products to Alaska and Hawaii only via air freight. Shipping costs are available online or by calling 800-855-4650.
Questions about payments and billing should be directed to Bill Me Later Customer Service.www.BillMeLater.com1-866-528-3733 (9:00am-11:00pm EST 7 days a week)
Bill Me Later is a convenient and secure new payment method designed for purchasing on the web or over the phone. As an open-end credit account, Bill Me Later provides you with the flexibility to purchase without using your credit card. Bill Me Later is offered through WebBank, Salt Lake City, Utah
Choose Bill Me Later at checkout and follow the instructions. You must be at least 18 years of age, provide Date of Birth and last four digits of your Social Security. Approval takes 2 seconds.It is just that simple!
Some of the children used in Little Tikes advertising are the children of Little Tikes employees. Little Tikes has set up a special phone number --330-650-3916-- to answer your child modeling inquiries. Our advertising department generally makes arrangements through children's agencies for models. Little Tikes does not make recommendations on child modeling agencies.
No, you should not alter or substitute our replacement parts to accommodate a non-Little Tikes product. Each Little Tikes product is designed to meet certain specifications and safety standards.
Due to the overwhelming number of requests we receive, Little Tikes no longer makes individual donations. The Little Tikes Company is committed to contributing product donations toward charitable organizations in the Akron/Cleveland, Ohio area and neighboring vicinity. We apologize that we cannot take requests for other donations.
We have built a back yard planner application to assist you with the selection of the item that will the best in your yard. Click here to launch the back yard planner application.
Yes, please consult your local recycling center for specific instructions. Each toy has plastic content information molded into it.
It is true that Little Tikes tests toys by introducing them to children and watching them at play. However, this requires a setting where our design engineers can observe how the children interact with the toy. We try to utilize local childcare facilities where we can visit and observe children most effectively and conveniently.
Little Tikes does not make swings that hang from tree branches, other than our popular Disc Swing. Following are the recommendations we make in regard to our swings...
* DO NOT hang a swing above concrete, asphalt, packed earth, or other hard surfaces.
* Swings should be hung at least 15 inches from the side of the swing set, from other swings, or any other objects.
* The swing seat should not swing to within 6 feet or less of any object in front of, or behind it.
* The majority of Little Tikes swings are designed to be hung from store-brought, standard-size swing sets. The swing S-hook should not be hung on a stationary hook that has no nylon bushing. Doing so will cause the swing's metal S-hook to rub against the swing set's metal stationary hook, resulting in premature wear.
When playing on Little Tikes inflatable products, it's normal for children to experience more sag from their weight than they would on high-cost, commercial-grade bouncers which are designed to accommodate a large number of children of varying ages and weight all in one usage.
Little Tikes inflatables are surface washable only. To remove dirt spots, mildew and stains, try cleaning the soiled area with either rubbing alcohol or a mild laundry detergent with bleaching agent. Thoroughly dry the cleaned area using a soft cloth. Prior to rolling up the product, make sure the inflatable surface is completely dry to avoid mildew and other problems.
We recommend that our inflatables be deflated and stored away in a dry place after each use.
Our inflatables are fade-resistant, but not fade-proof. Colors can start to fade over time, especially if the product is left in an area where it is exposed to direct sunlight most of the day.
No. Our inflatables are designed for "outdoor use only" and must be anchored to the ground with the stakes provided. The inflatable should be placed on level ground (grass or dirt surface) and be at least 6' away from all objects including trees, overhead branches, fences, bodies of water, electrical wires and laundry lines.
Yes, it is normal to hear air escaping through the seams in the fabric on a constant basis. This is the way our inflation process works. To maintain proper inflation, the blower must be allowed to run continuously during product usage.
All Little Tikes inflatable products are backed by a limited warranty. We warrant to the original purchaser that the fabric portion of the inflatable is free of defects in materials or workmanship for 90 days from the date of purchase, and the blower is free of defects in materials or workmanship for one year* from the date of purchase. A dated sales receipt is required as proof of purchase. This warranty is valid only if the product has been assembled and maintained per the instructions. The warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.
Our Southern Yellow Pine is treated with safe, environmentally friendly ProWood® Micro with MicroShades to provide superior protection against termites, rot, decay and damaging ultra-violet rays.
Our slides are made of premium strength polyethylene with UV additive to protect against fading.
The Little Tikes Ultimate Playground MUST be installed level. The will require leveling some of the ground underneath the playground.
Yes, everything is pre-cut and pre-drilled. You require only basic skills and basic tools to install our playgrounds.
No. The weight and design of the playground make the unit very strong and stable. No anchors or concrete are required.
It is recommended that a shock-absorbing material extend a minimum of 6ft. in all directions from the perimeter of the playground.Protective surface recommendations with a minimum of 6" include double shredded bark mulch, wood chips, fine sand, fine gravel. For more detailed information, refer to page 5 of the owner's manual. For more information on playground surfacing visit Consumer Products Safety Commissions website http://www.cpsc.gov/
Our playgrounds are designed with safety in mind. Swaying up to 2" at the connection point of the swings in normal. However, rocking or having the playground actually lift off the ground is not. If the playground is lifting off the ground, the ground is not level.
The single most important precaution is DO NOT BURN TREATED WOOD.Wear safety goggles and dust mask when sawing or cutting treated lumber just as you would untreated lumber.
Very safe when used as directed. The preservative injected into the lumber reacts with the wood substance to form an insoluble complex. It will not evaporate. ProWood® Micro treated wood is clean, odorless, nonstaining and safe to work with. It is safe for the environment people and pets.
Premium playground Southern Yellow Pine is the only wood used in our playsets. The wood is sanded and has rounded edges to prevent splintering. Souther Yellow Pine construction is 3 times stronger than cedar.
ProWood® Micro's wood preservative is the first wood preservative to be Environmentally Preferable Product (EPP) certified by the Scientific Certification Systems (SCS). Scientific Certification Systems is a third-party certification services and standards development company.
ProWood® Micro is a waterborne system that is copper based. The copper and quatemary compounds together provide protection from a broad spectrum of fungi and termites, preventing rot and decay.Micronized copper particles bond permanently to wood cells. ProWood® Micro causes less corrosion in fasteners and give wood a lighter, fresher appearance after treatment.
The Ultimate Playgrounds are designed for use by children ages 3 to 11 years old.
The Little Tikes Ultimate Playground is weight tested to 2000 pounds so Mom and Dad can play along.Maximum weight per child. 205 lbs. on the spiral slide, 150 lbs. on the wave slide. Limit 1 child per swing.
• Color warranty: Two year limited warrantyo Warrantor will replace any Color Warranted Wood Product used in a residential setting that has been treated with the MicroShades pigment color system which exhibits significant color changes within the first 2 years from date of purchase. • Preservative Warranty Period: Lifetime Limited Warrantyo Warrantor will replace any genuine treated ProWood® Micro with MicroShades products used in a residential setting which becomes structurally unfit due solely to damage caused by fungal decay or termites.• Lifetime Limited Warranty on wood from decay and all structural bolts and steel brackets and component parts. • 5-Year Limited Warranty on slides, telescopes, steering wheel, handles and rock wall rocks. • All warranty details are specified in your owner’s manual. For additional information on ProWood®Micro visit Universal Forest Products website www.ufpi.com/product/pwmicro/
We use high quality hot dipped galvanized hardware for our wood play set construction.
We recommend two adults assist in the installation. Depending on skills, the unit may take anywhere from 10-12 hours to install. We suggest you set aside a full day for installation.
Hammer, level, rubber mallet, power screwdriver, power drill, socket wrench, please refer to page 14 of the owner's manual for a detailed list of tools required for assembly.It is highly recommended to use a power screwdriver with a torque setting. Optimum torque setting will prevent stripping screws.
Yes, visit our website www.littletikes.com or call our toll free order line 866-855-4650 and ask to speak to an Ultimate Playground specialist.
TOTAL minimum space required for the Arcadia and Arcadia II is 32 ft x 27 ft.CAUTION: Ensure that a least 6 ft. of clear, unobstructed space surrounds the unit in each direction. the safety zone must be free of all obstacles such as: trees, posts, fences, buildings, curbs, structures, utility lines, etc.
Yes. This product is an exclusive model sold only through Costco Wholesale warehouse stores. If you did not purchase this trike at Costco, then this is not applicable to you.
There is no need to return your product to Costco.
Yes. It is recommended that you wear a protective mask and gloves when cleaning your product. Take your trike outdoors. Brush off straps. Prepare a lemon juice and salt solution. Gently rub the area that has the spots. Let stand for 10 minutes, and then rinse area thoroughly with clean water. Set out in the sun to dry.
No. We're sorry, but if you choose to return your trike, the only resolution being offered is to return your product directly to the Costco Wholesale warehouse.
